Who should I contact? ( Support Services Roles and Responsibilities )
Support Services Roles and Responsibilities
When making inquires of support services, it may be not be completely clear which department should receive the request. In order to help facilitate the support request process, the following departmental Roles and Responsibilities have been defined:
Information Technology
Burt Carter, Technology DirectorJake Sasser, Technology Specialist
- Computers, Laptops, Workstations, Netbooks, Notebooks, Thin Clients and any other computer equipment that runs software, hardware, or provides access to computer resources.
- Any of the components within computer equipment ( ie. network cards, memory, harddrives )
- Any network attached equipment, whether it is attached via Wired Lan, Wireless, or BlueTooth
- Printers
- Monitors
- Servers
- Network switching and switching fabric / cables
- External hard drives or data memory cards
Instructional Technology
Jean Gay, Instructional Coach- User Training
- Software Selection
Media Technology
Kim Dasher, High School Media SpecialistSylvia Gay, Middle School Media Specialist
- Mobile Devices (Tablets and iPads)
- Overheads
- Projectors
- Toner Cartridges
- SmartBoards and SmartBoard Parts
- Media Converters (Video Splitters)
- Audio/Video Components
- Speakers
Power School
Gena Boynton, System Data Coordinator- PowerSchool
- Power Teacher Gradebooks
- Student Data Queries